Frequently Asked Questions

  • By scheduling an appointment with us, all guests agree to and acknowledge our cancellation policy.

    A valid credit card on file is required in order to schedule an appointment over the phone. First-time clients may be asked to schedule online.

  • We kindly ask that any changes and cancellations are made 48 hours prior to your scheduled appointment. If you cancel or modify your appointment with less than 48 hours notice, it is considered a "Late cancellation."

    Late cancellations will be subject to a fee of 50% of the total cost of the scheduled appointment. The fee will be charged to the card on file.

    For appointments requiring a booking deposit, the client will forfeit the booking deposit to the salon and will be required to provide an additional deposit in order to reschedule the appointment.

    Our salon has a 15 minute grace period for lateness. Please note that we may not be able to still accommodate guests who show up more than 15 minutes past their scheduled appointment time.

    Guests who do cancel before the 48-hour window will automatically receive a refund of their deposit to the original payment method. Please allow up to two business days for the refund to fully reflect.

  • If you feel there is something off with your hair or service, please reach out to us, we are happy to make adjustments! All service adjustment requests must be performed within 10 days of original appointment or additional charges may apply.

    For any additional questions, feel free to contact us at:

    646-630-4752

    formyhairnyc@gmail.com

    Instagram DMs: @formyhairnyc

  • We kindly ask all first-time clients to provide a 50% non-refundable deposit to secure their appointment. This deposit will be applied toward the total cost of the service. Deposits are non-refundable in the event of cancellations made within 48 hours of the appointment, or for no-shows.

  • For the service payment, we accept cash or credit card only.

    For gratuity, we accept cash or Venmo only.

    Unfortunately, we are not able to split payment between card deposit and cash at this time. If clients prefer to pay in cash, at checkout, the salon is able to return the deposit to the original payment and the client can pay the full amount in cash. Thank you for your understanding.

  • No, we accept gratuity via cash and Venmo only. Please prepare for your appointment accordingly. Thank you for your understanding.